Tezet Business Gifts B.V.

Tezet Business Gifts x Odoo

Customer profile

Tezet Business Gifts focuses on employee gifts, corporate gifts and business gift packages for many occasions throughout the year. Its public website shows a broad assortment, recurring seasonal campaigns and options for personalization. That combination creates a business environment with changing demand patterns, many product variations and high expectations around delivery. It also means internal teams need clear coordination across departments to keep commercial promises aligned with purchasing, preparation and shipment.

Behind the storefront, the organization works with more than straightforward product sales. Tezet deals with assembled end products, article characteristics, graphic studio activities and logistics steps that depend on accurate timing and information. In that setting, fragmented administration quickly becomes a bottleneck. A company with this type of offering benefits from one platform that supports daily execution and keeps data connected, creating a shared operational picture instead of separate spreadsheets, documents and disconnected process steps.

Reason for change

Before the implementation, Tezet was working with Multivers, MS Word and MS Excel. According to the project material, that setup caused extra work and made processes prone to errors. Information had to be maintained in multiple places, from quotations to stock-related administration. The company therefore wanted a more integrated approach in Odoo, with inventory as the first priority , so core operational data could be handled more consistently and with less manual repetition.

The need for change was also driven by the realities of Tezet’s daily business. The company handles both standard end products and specials, works with recurring business relations and must respond quickly during busy seasonal periods. Reservations, delivery dates, customer-specific handling and internal follow-up are not exceptions but part of normal operations. In such an environment, separate tools make collaboration harder. Tezet needed processes to rely on the same current information across sales, warehouse, purchasing and supporting teams.

Challenge

The challenge was not only to replace existing software, but to reflect how Tezet actually works. End products are assembled from components, some items have longer lead times and certain product attributes must be visible at end-product level as well. The business also wanted faster visibility into available stock and insight into how active quotations could influence future demand. That kind of setup requires connected commercial and inventory logic rather than isolated records maintained by hand in different tools.

There were also specific process demands around execution. Quotations were prepared manually in Word, reservations had to be considered in stock allocation and graphic studio work needed follow-up from the sales flow. On top of that, logistics involved combining orders for one delivery address and preparing shipment information for the carrier. Tezet therefore needed more than a basic ERP rollout. It needed Odoo to support multiple linked process layers while remaining practical for everyday users in different roles.

Odoo solution

The chosen solution was to automate business processes in Odoo as much as possible through standard functionality, while adding targeted custom work where Tezet’s operation required it. Within that approach, Odoo becomes the central environment for sales follow-up, order processing, purchasing, warehouse activities, production and related administrative handling. This creates a workflow where information does not need to be re-entered repeatedly, and teams can work from one connected process flow running from opportunity or quotation through to operational execution.

Targeted customization was included for concrete needs from the field. The project material mentions generating a Word quotation from Odoo, handling product characteristics, supporting reservations and improving follow-up for specials, logo status and logistics readiness. Additional attention was given to multiple article descriptions and product weight information. These elements show that the implementation was not limited to generic configuration, but adapted Odoo to Tezet’s specific operating model , especially where commercial, warehouse and fulfillment activities meet.

Apps and processes

Several Odoo apps play a role in the scope. In CRM and Sales , leads, prospects, quotations and sales orders are managed in one flow, with accepted quotations moving into execution. Accounting supports the financial side of those transactions. Purchase helps create procurement requests manually or from product rules. Inventory covers receipts, deliveries, internal moves, dropshipping, counts, locations and reporting, giving the warehouse team a more structured way to process goods and monitor stock handling.

For assembled products, Manufacturing and Project are especially important. Manufacturing supports bills of materials, routings, manufacturing orders and work orders for producing finished gift products. Project is used to control studio activities that arise from the sales process, such as graphic work that needs task-based follow-up. Together, these process areas connect commercial promises with internal execution. That matters in a business where standard products, specials, personalization and seasonal pressure continuously influence each other.

Result

The main realized outcome of this approach is that Tezet gains a stronger foundation for centralizing previously fragmented processes in Odoo. Instead of relying on separate systems and documents, the company can align quotations, orders, inventory, purchasing and execution in one environment. That helps reduce manual handovers and lowers the risk of mistakes. It also creates room for better visibility by process step , supporting clearer coordination between departments that depend on the same operational data.

Some benefits should be read as expected improvements rather than guaranteed measured results. These include quicker insight into free stock, tighter handling of reservations, smoother coordination between the studio and sales, and a more streamlined preparation of shipments for the carrier. Support for assembled products and article characteristics also contributes to that future state. For a company like Tezet, this means greater control over seasonal operations and more manageable day-to-day execution as processes continue to mature.