Support desk and priority
Support requests go through the support desk, not through individual employees. We determine priority based on impact: from a user question to an urgent blocker.
Support
Odoo support that really helps users move forward
Stuck in Odoo? Our support team helps quickly, clearly, and with context. No ticket wall, but people who understand how Odoo, processes, and day-to-day operations work together.
For urgent disruptions, we always recommend contacting us by phone, supplemented with clear context and screenshots. It sounds boring, but it often saves exactly the minutes that matter.
When
What is included in Odoo support?
Support is reactive help with questions, reports or issues within your existing Odoo environment. For new configuration, customization or project work we make separate arrangements.
User questions
We help users and administrators with questions about screens, access rights, notifications, and day-to-day actions in the existing Odoo setup. Active training or workshops are not included.
Standard Odoo
We explain how standard Odoo functionality that is already in use works. Implementing new apps or processes is not support, but project work.
Error analysis
We analyze error messages and incidents, determine the impact, and help towards a solution. For bugs in standard Odoo, we guide the report to Odoo S.A.
Configuration advice
We provide limited input on settings within the existing configuration. New workflows, reports, automations, or process changes are offered separately as projects.
Outside support
New apps, custom development, third-party configuration, upgrades, migrations, training, process consulting, and project management are outside the support contract.
Approach
This is how our support requests work
Fantastic support doesn’t feel like waiting into a black hole. You get clarity: what’s happening, why, and what is the best next step?
1
You submit the question to
You share the question, error message, or desired improvement with as much context as possible.
2
We determine impact and priority
A blockage in inventory or invoicing calls for something different than a handy improvement for next month.
3
We solve it—or set boundaries
Sometimes it’s support, sometimes it calls for consultancy, customization or project work. We make that distinction clear.
4
No consultant-speak
We explain what is happening in plain language. If support is not the right solution, we tell you what is.
5
We focus on structural improvement
If the same question keeps coming up, we identify the root cause and advise whether a separate improvement track is sensible.
E-tiket
Create a support ticket right away
Enter your request. We will help you as soon as possible. The fields with a * are required.
This way we can help faster
- The exact steps that lead to the issue.
- A screenshot or attachment of the error message.
- Which user, administration, order, or environment is involved.
- What you expected Odoo to do.
- The impact on your process: blocking, disruptive, or an improvement.
- Whether there is urgency, for example due to delivery, invoicing, or production.
You can also call us at: +31 88 377 4000..
Submit a support request
For priority, indicate how urgent your support request is. Feel free to add screenshots or PDFs at the bottom, so we can analyze faster.
FAQ
Frequently asked questions about Odoo support
Short answers to questions we often get from teams that use Odoo daily or want to hand over support.
The response time depends on the impact, urgency, and the
agreements made. Urgent disruptions get priority. We triage
support requests as quickly as possible and clearly indicate what the
next step is.
Yes.
For urgent questions you can call
+31 88 377 4000.
For substantive follow-up, a ticket or message with
screenshots and context is often helpful, so we can
analyze faster.
Yes, that’s possible. We usually start with a short intake or scan
of the configuration, processes, custom development and integrations. Then
we can determine how we can take over support safely and effectively.
Preferably, include the exact steps, screenshots, error message,
user, environment, desired outcome and the impact on your process.
The more specific the information, the faster we can find the cause.
No. Odoo support also covers user questions, standard
Odoo functionality, error messages, incidents, notifications
to Odoo S.A., and limited configuration advice within the
existing setup. Process consulting, training, new
reports, custom development, upgrades, and migrations are outside the
support contract.