Ekmekci Nederland BV

Ekmekci Nederland BV

Customer profile

Ekmekci Nederland BV is a Dutch food and hospitality company focused on fresh, affordable meals served in a welcoming setting. On its public website, the brand presents itself as a place for many moments during the day, from brunch and lunch to a short break or an easy evening meal. That customer-facing promise also creates a need to ensure that internal operations grow in step with the business and its day-to-day activity.

The company connects people through food, hospitality and a recognizable concept across several locations. In that kind of environment, a strong guest experience depends not only on what happens on the floor, but also on how teams are supported behind the scenes. When people work across different sites, a central way of organizing employee processes, support and collaboration becomes increasingly important. Odoo was selected as the foundation for a more unified internal setup .

Reason for change

As organizations expand, HR questions, planning, internal support and knowledge sharing quickly become less transparent when they remain spread across separate tools, inboxes or informal routines. For Ekmekci Nederland BV, the reason for change was therefore broader than a single issue. The company needed a platform that could bring different internal processes together, reduce fragmentation and make follow-up less dependent on individual habits or local workarounds.

The chosen Odoo approach fits that need by combining people-related workflows, internal service and collaboration in one environment. This creates a basis for registering requests, tasks and recurring work in a clearer way and for tracking progress more consistently. In a business with multiple locations and varied roles, that matters because it supports controlled growth across teams instead of allowing each site or department to create a separate way of working.

Challenge

The main challenge was to support internal processes that are less visible than the customer experience, yet essential for continuity. This includes employee administration, handling internal questions, planning follow-up and storing practical knowledge. When these processes are not centrally organized, it takes longer to retrieve information, requests stay open for too long and cooperation between teams or locations depends too heavily on scattered communication channels. A growing organization also needs clarity in roles, responsibilities and progress.

That applies not only to HR, but also to project-based work, internal service processes and availability planning. Odoo therefore had to offer more than a set of separate applications. It needed to provide a connected environment where teams could work from shared principles. The core challenge was building a practical digital backbone that remains easy to use while still supporting a broad range of internal activities.

Odoo solution

The solution was structured around Odoo as one central platform for collaboration, employee processes and internal support. Instead of relying on separate systems for project follow-up, timesheets, time off, recruitment and service handling, the setup brings these areas closer together. This makes it easier to gather information in one place, manage actions in a structured way and gain better visibility into what is happening across teams and locations. It creates an environment where daily follow-up becomes more consistent .

An important aspect is that the setup is based mainly on standard Odoo applications, with no specific custom development indicated in the available source material. That keeps the solution manageable and future-oriented, while still allowing the company to bring many internal processes under one roof. Through a shared system, employees and responsible teams can work with common data, tasks and communication flows. This reduces dependence on disconnected tools and supports a more consistent way of working as the organization matures.

Apps and processes

The implementation includes apps such as Project and Timesheets , supported by Employees, Time Off, Recruitment and Contacts. Together, these provide a framework for managing internal tasks, time registration, employee information and the inflow of new colleagues. Calendar and Discuss support day-to-day coordination, while Knowledge helps document working methods and information in a more accessible way. That combination suits an organization operating across several locations and looking to create more internal clarity.

Helpdesk and Field Service also contribute to structuring support-related processes and the follow-up of internal requests or operational work. Studio offers room to adapt screens and fields in a practical way around user needs without introducing custom modules. Combined with Skills Management, this creates a broader view of capability, support and development across the business. The application landscape therefore supports HR, service and collaboration as connected process areas rather than isolated tools.

Result

The realized outcome is primarily that Ekmekci Nederland BV has one central environment for internal processes that might otherwise become fragmented. By bringing employee data, time off, recruitment, support, project tracking and knowledge sharing together, the company gains more structure in daily operations. Teams can store and retrieve information more consistently, while responsible users have better visibility into open tasks and requests. This establishes a stronger operational foundation for the organization’s internal way of working.

The expected value lies in further professionalization as the company continues to grow. A shared working environment can help make onboarding, internal communication, follow-up and support more consistent across locations and roles. It can also reduce dependence on personal handovers or local exceptions. That does not automatically mean every process is already fully optimized, but it does mean that Odoo provides a clear basis for scalability and better control in supporting employees and teams over time.