Yourpos Afrekensystemen B.V.

Yourpos connects sales and service with Odoo

Customer profile

Yourpos Afrekensystemen B.V. focuses on the hospitality market with POS systems, payment terminals and security solutions for a wide range of businesses, from cafés and lunchrooms to hotels and chains. The company presents itself as a hospitality solution specialist and combines product expertise with installation and support. That means its work is not limited to selling equipment, but extends to guiding customers in the practical, day-to-day use of those solutions.

That broad service model requires strong alignment between commercial work, customer agreements and operational delivery. At Yourpos, advice, sales, implementation and service are closely connected. This makes it important to avoid fragmented information and instead work in an environment where teams can collaborate around the same customer context. Odoo provides that central foundation, matching an organisation with frequent customer interaction and a mix of one-off projects and ongoing service activities.

Reason for change

As a business handles more customers, products and service requests, the need for structure and consistent follow-up grows quickly. That is especially true for Yourpos, because its work goes beyond a straightforward product transaction. Customers expect a suitable solution, but also guidance, configuration, installation and reliable support.

In that setting, it becomes essential to connect sales and service rather than rely on separate tools for each step in the customer journey. An integrated environment helps bring customer data, agreements, documents and internal actions together in one place. That creates a stronger basis for consistent communication and for a process that employees can follow without depending on personal notes or scattered inboxes. Choosing Odoo matches that need for structure: one platform where commercial activity is directly linked to delivery, planning and aftercare, instead of being managed in disconnected systems or manual workarounds.

Challenge

The challenge at Yourpos lies in combining different process types within one practical way of working. A customer journey may begin in CRM, move into a quotation in Sales, continue through operational coordination in Project or Field Service, and later extend into Helpdesk or Subscriptions. When these steps do not connect well, time is lost, duplicate work appears and it becomes harder to understand the current status of a customer, an agreement or an ongoing assignment.

Another important challenge is flexibility. Not every hospitality customer has the same needs, and internal handling also varies depending on the solution or service request involved. That is why the system must support standard processes while still leaving room for specific configuration. This balance of standardisation with flexibility is essential for a company that deals with varied customer requirements and still wants to maintain internal clarity, consistency and control across its operations.

Odoo solution

With Odoo, Yourpos chose a central platform in which commercial, operational and administrative processes support one another. Contacts, opportunities, quotations, assignments and service activities can be followed in one environment, reducing the risk that important information gets lost between teams or stages of the process. This helps the company guide customers more consistently while giving employees a clearer view of which actions have been completed and which steps still require attention.

The solution is based not only on standard functionality, but also on focused configuration and specific custom work. Using Studio and additional development, Odoo can be adapted to the way Yourpos operates, so information is recorded logically and processes remain recognisable for employees. The result is one shared working environment that offers structure without becoming rigid, which is particularly important in a business where sales, installation and service are closely connected in daily practice.

Apps and processes

Several Odoo apps work together in the day-to-day setup. CRM and Sales support the commercial flow from first contact to quotation and order. Contacts, Calendar and Discuss help centralise communication and appointments. For the administrative side, Invoicing follows what has been agreed commercially.

Where tasks and coordination need to be tracked, Project, Timesheets and practical work planning provide additional structure for execution, follow-up and collaboration across teams. For post-sale activities, Helpdesk, Field Service and Subscriptions are relevant because they fit a company that remains involved after delivery. Employees can follow up support requests, plan work and manage recurring agreements from the same environment. Sign and Knowledge support more consistent handling of documents and work instructions. With Studio and targeted custom work, these apps and process areas can be configured to match the practical reality and service model of Yourpos.

Result

The main realised value lies in bringing together processes that could otherwise drift apart. By linking commercial follow-up, execution and service in Odoo, Yourpos gains better control over customer progress and over internal coordination between employees. That supports stronger internal alignment and makes it easier to retrieve information, hand over work and operate consistently from a shared customer view. In practice, that foundation matters as much as the individual features used in each department.

At the same time, part of the value lies in the longer-term scalability of the operating model. An integrated platform creates a firmer base for growth, further process improvement and continued refinement of service and follow-up. Expected improvements include more consistent ways of working, less manual searching and clearer process steering. For a company like Yourpos, that means more control over follow-up while keeping the flexibility needed to support tailored hospitality solutions and ongoing customer relationships.