Scope
CRM and Sales Management
Accounting and Finance
Inventory Management, Purchase and Logistics
Manufacturing, Quality and Maintenance
Project Management
Human Resources (HR)
Marketing
Helpdesk and Customer Service
Document Management
Reporting and Analysis
Integrations and APIs
Field Service
Industry
Manufacturing
Size
100+ Users
Countries
Saudi Arabia
Website
“We are a successful company, but still based on old foundations,” says Frank Achterbosch. “When I started two years ago, it quickly became clear to me that we needed to look for a new ERP package. When I look at the standard ERP packages , we are in an unusual process. The packages from the major software companies are all set up for standard production. Nothing is standard for us. Every door we make is custom-made and differs in technical specifications, size and color. To continue developing professionally, our business processes need a complete overhaul. But with which ERP package can we achieve that?”
Down to the last detail
“After a brief market survey, we ended up with Odoo. An open source ERP package that offers flexibility and is very attractive in terms of price due to the lower license costs. Odoo works with partners worldwide. Also in Riyadh. Yet our choice fell on Odoo Experts in Zaandam. They are an Odoo Gold Partner and immediately understood what we were looking for. Even though the first meetings took place online because of the distance and the applicable restrictions as a result of Corona. As soon as it was possible, two professionals from Odoo Experts flew in. It gave us the opportunity to explain in detail what we wanted, and Odoo Experts was able to see our business processes on site in Riyadh. On both sides, we put together a project team that got to work. With weekly update meetings, Odoo Experts kept us informed of the work and progress.”
“In addition to sales, production, purchasing and installation, the entire service process also had to be incorporated into the ERP system. We have 20 service technicians whom we manage on site. They need to be able to order parts easily and send quotations without a single sheet of paper being involved. With Odoo, that has been achieved. The technicians can carry out all activities at the touch of a button on their mobile phone.”
24/7 insight
“The scope of the project has been completed. All our business processes have been incorporated into Odoo," says Frank Achterbosch. "From the very first customer contact to installation, service and aftersales, everything runs in Odoo. Recently, we even also migrated our website to Odoo. Previously, management had insufficient visibility into processes and performance. Now we have 24/7 real-time insight into the entire company.”
Why Riyhadh and Zaandam are a match?
Odoo Experts understood well what we wanted and they were able to translate everything into solutions. They quickly gained insight into our processes and challenges, and that makes collaboration easy. They understand the customer's request and translate it into the right solution. In IT, you do not work with fixed prices, but on the basis of estimated hours. They handled that professionally as well. The entire project was delivered within the number of hours quoted in advance. With Odoo, all business processes within Saudi Crawford have been redesigned. From sales, marketing and purchasing to production, installation, service and aftersales. Nothing seems too crazy for Odoo Experts.”